CV
Senior Lead, Commercial Excellence at Agoda in Bangkok, with a remit as Product Owner for Supply GenAI. 11+ years’ experience, 8+ of them at Amazon.
Experience, 2014 to present
August 2026 to present
Senior Lead, Commercial Excellence
Agoda (Booking Holdings), Bangkok, Thailand
- Own priority, PRDs, acceptance criteria and UAT for the Supply GenAI Scrum team. Engineering owns the build.
May 2021 to January 2026
Senior Program Manager, Commercial Excellence
Amazon, Bengaluru, India
- Program partner to a Director-level strategy board; built its weekly, monthly and quarterly review routines.
- Led the GenAI productivity charter and the 6-region operating model.
November 2019 to May 2021
Brand Specialist, Operations & Commercial Strategy
Amazon, Munich, Germany
- Closed $16M+ in long-term agreements (Reckitt $10M, J&J $6M).
- Led the J&J Germany turnaround, the offshore partner-operations unit and the peak-season campaigns shown on the work page.
October 2017 to October 2019
Product Management & Analytics, Amazon Pantry EU
Amazon, Munich, Germany
- Shipped a buyability algorithm into Amazon’s retail platform: +16% conversion, +19% SKU availability across the EU, adopted as the EU Pantry standard. Grew Pantry Spain selection 35% and revenue 20.8% YoY.
2014 to 2017
Earlier
Cognizant and Projectaccess.co
- Director of Product, Projectaccess.co (Munich): product and go-to-market for a tech-enabled non-profit.
- Programmer Analyst & Technical Consultant, Cognizant: IBM Certified Solution Implementer; a process white paper saved a client $1.2M.
What I bring
Product & AI delivery
- Product ownership & problem framing
- PRDs, prioritisation & outcome definition
- Scrum, acceptance criteria & UAT
- AI workflow design
- Agentic AI & grounded retrieval (RAG)
- Prompt engineering & LLM evaluation
- Test-case design & safety guardrails
- Cite-or-escalate & human-in-the-loop operations
- GenAI delivery in production (Amazon)
Hands-on with Claude and Codex in my own prototypes and daily work. At Agoda, engineering builds and owns the production systems.
Commercial & operating models
- Marketplace & supply operations
- Commercial strategy & partner operations
- Unit economics
- Business cases & ROI / P&L modelling
- Governance, SOPs & risk management
- Multi-market playbooks (Pan-EU)
- Zero-to-one business build-outs
Leadership & execution
- Cross-functional delivery (Eng, Product, Data, Finance, Legal)
- Senior stakeholder alignment (Director / VP)
- Portfolio & backlog management
- People leadership & capability building
- Problem definition to delivery and measurement
Tools & tech
Product delivery: Jira, PRDs, Scrum, UAT.
AI & agents: Anthropic Claude, Codex, agent skills, agentic workflows, grounded RAG, prompt engineering, LLM evaluation, deterministic LLM programming, Cursor.
Data: SQL, Python, Tableau, QuickSight, advanced Excel & financial modelling.
Languages
English (fluent, C2), Hindi (fluent), Bengali (native), German (A1).
Education
B.Tech, Computer Science (First-Class Honours), West Bengal University of Technology, 2010 to 2014.
Informatics coursework, TU Munich, 2016 to 2019.
Recognition & certifications
Great Contributions Award, Amazon (DE CL2).
AI Fluency: Framework & Foundations, Anthropic, 2025.
Cursor AI for Beginners, Great Learning, 2026.
Let’s talk.
If you’re building AI products in marketplaces, or hiring for that kind of work, I’m happy to talk. Email is fastest.